2018 - Audience Mega Summit Central

April 14-16, 2018 • St. Louis, MO. - Airport Marriott Hotel
Register Here

Speakers

Sponsors

Exhibitors

Schedule

  • 14 April
  • 15 April
  • 16 April

Ian Caso

General Manager
Post-Dispatch
Ian Caso joined the St. Louis Post-Dispatch in 2001 after four years with the Tribune Company. His expertise in sales and market development led him to oversee numerous areas including retail, recruitment, classified and online. He was named General Manager in January 2018.

During his 16 years at the Post-Dispatch, he has been instrumental in
orchestrating the evolution of the sales organization and coordinating
diverse business units, product suites and sales initiatives. The Post-
Dispatch and STLtoday.com rank as the third best-reaching media
combination in the largest U.S. markets. Seven out of 10 St. Louis adults
turn to the Post-Dispatch each week in print or digital form.

Ian serves several area organizations including the St. Louis Regional
Chamber, St. Louis Regional Business Council, St. Louis Sports Commission and the United Way of Greater St. Louis.

Ian received his bachelor’s degree from the University of Dayton. He and
his wife Katie live in University City (MO), along with their three children.

15 April

Matthew Griffin

DART - Powered by PCF

15 April

Lon Haenel

Director of Consumer Marketing
Rockford Register Star

15 April

16 April

Tom Hamilton

Hamilton Circulation Supplies

15 April

Jeffrey Hartley

VP Audience Development
BH Media

Rick Hively

Wilson Gregory Agency

Bill Huffine

Angie Lyons

Gatehouse

15 April

DM

Dave Mapel

News-Press

15 April

DM

Dave Maple

Circulation Director
St. Joesph News-Press

15 April

John Murray

News Media Alliance

John Newby

Founder
360 Media Alliance

15 April

16 April

16 April

Conor O'Scannlain

Teak Systems

15 April

Tony Ort

TCN Broadcasting

15 April

Michael Otero

New York Times Company

15 April

15 April

JQ

John Quaintance

Circulation Director
Times-News

15 April

Jim Smith

Steel City Corporation

15 April

Scott Stines

Founder/Owner
Mass 2 One

15 April

Joesph Suttner

Gannett Midwest Group

15 April

Zack Wenthe

Wenthe Consulting

16 April

Steve Wessel

American Business Solutions

15 April

Eric Wynn

Vice President of Circulation
The Oklahoma Media Company

15 April

15 April

Michael Zinser

Founder
Zinser Law Firm

15 April

Brainworks

Platinum
We are a leading provider of circulation, advertising and CRM systems to newspaper publishers in North America. Brainworks provides complete distribution (carrier, single copy, and mail), customer service and sales & marketing functionality.

Brainworks is the only vendor to offer embedded MapInfo mapping technology providing user interaction with routes and the elimination of old-style routing tables. Brainworks offers hybrid subscriptions providing support for print, digital and combo subscriptions.

Chatterbox - Innovative System Designs

Silver

Custom Business Systems

Bronze
Custom Business Systems (CBS) is a leading service provider specializing in outsourcing your subscriber/advertiser communication needs: invoices, renewal notices, advertising invoices and direct mail campaigns. CBS uses state of the art technology to give you the ability to communicate unique, targeted messages based on customer data and your specific goals delivered to your customer either in their mailbox or their inbox electronically.

Dart, powered by PCF

Gold
Dart is a software platform built by the distribution experts at PCF for its own operations, now available to the industry. Dart offers a fresh approach to a longstanding challenge: deliver print products as fast and as accurately as you can, at the lowest operational cost.

By design, Dart enhances any existing circulation system to create the most all-encompassing distribution management, delivery and routing solution available today. Deliver smarter, visit TrustDart.com.

Editor & Publisher

Media Sponsor
Editor & Publisher is the authoritative journal covering all aspects of the newspaper industry, including business, newsroom, advertising, circulation, marketing, technology, online and syndicates. Based in Irvine California, the magazine dates back to 1884, when The Journalist, a weekly, was founded.

E&P
was launched in 1901 and merged with The Journalist in 1907. E&P later acquired Newspaperdom, a trade journal for the newspaper industry that started in 1892. In 1927, E&P merged with another trade paper, The Fourth Estate.

Global Ad Distribution

Gold
Global Ad Distribution is the national leader in alternate delivery solutions for the advertising and publishing industries. Global is designed to provide our clients with the most innovative technology and processes available, providing a professional experience from the moment the order is placed through the final delivery... all within a budget that brings profit to the bottom line. Global Ad Distribution is the culmination of years of experience in analyzing, developing and addressing the need the for a truly national alternate delivery expert. Global's experience and track record is unmatched.

Hamilton Circulation Supplies

Gold
HAMILTON CIRCULATION SUPPLIES CO. offers the most complete line of Circulation Delivery items and Marketing products in the Publishing Industry. Plastic Bags, Rubber Bands, Motor Route Tubes and Posts, Hot Dots, Canvas Carrier Bags, Display Racks, plus all Point-of-Purchase sales tools.  

The Mailroom Supply Division sells a variety of Plastic Strapping, Poly Tapes, Twine, Bundle Bags, Bundle Bands, Joggers & Jogger Stands.HAMILTON CIRCULATION SUPPLIES CO. is a 50 Year-old Family business with a reputation for being the “Service Champs”!

ICANON Newzware

Gold
Newzware Business System Software – The best performance value in the newspaper industry.Circulation Management, Display & Classified Advertising, General Ledger, Accounts Payable, Payroll, Editorial and Ad Production tools are deployed separately or integrated as a complete business environment.ICANON Services insure a legacy of performance with unequaled personal customer support.

Mass2One

Platinum
From turnkey projects to integrated programs, mass2one helps news-media companies implement e-marketing and secure online response services into their marketing, sales and service process to grow audience and revenue at a lower cost. From automated subscriber management and classified ad renewal programs to on-demand one-to-one e-marketing sales and service campaigns, mass2one is the industry expert.

PDI Plastics

Gold
For over 28 years, PDI Plastics has provided exceptional service & quality newsbags for the newspaper industry. Our production capabilities give us the flexibility to provide custom products. No matter what size, color, or type of bag that you need, PDI can make it & stock it in one of our nationwide warehouses. To find out how PDI can help protect your publication, please contact us at:

800-634-0017
Todd Wilson - sales@pdisaneck.com
484-786-8443
Jim Rowland - rowlandshampton@aol.com


Route Smart

Bronze
RouteSmart Technologies offers powerful and scalable solutions for managing the complex challenges of newspaper delivery routing for home delivery and single copy operations. RouteSmart offers two powerful products.

RouteSmart Online provides a comprehensive set of tools for managing daily distribution, and RouteSmart for ArcGIS helps solve strategic newspaper delivery routing problems such as realigning routes, Total Market Coverage (TMC), and single-copy distribution planning.

Schermerhorn Bros. Inc.

Silver
A 120 year old company. We sell industrial, commercial and agricultural packaging products. We handle twine, rubber bands, plastic bags, printed brand bags and baling wire. We have fully stocked warehouses from Philadelphia to Los Angeles so you are never more than a day or two away from delivery.

Steel City

Lanyard Sponsor
We offer an extensive line of Home Delivery and Single Copy supplies. The Roadruner motor route tube, versa cart in-store display series and Spectrum 80 vending unit are among Steel City’s signature items. The Franklin Display series offers customized point-of-purchase displays that will assist in improving single copy sales.

In 2011 we created G.R.A.S.P. (Gaining Readers and Subscribers Program) to aid newspaper marketing efforts. Recognized by P.A.G.E. with President’s Award for service and “Platinum Supplier” status since program’s

Subscription Services North, Inc.

Silver

TCN Broadcasting

Silver
TCN is the web-based, online dialing tool that hundreds of newspapers use to save money and boost productivity by calling their subscribers fast and affordably with professional, interactive voice messages. Newspapers use TCN retention and information solutions to instill within customers the value you place in their subscriptions and to resolve certain subscription ending situations.

The Pisa Group

Platinum
The Pisa Group is the newspaper industry’s largest and leading outsourced telecommunications company representing hundreds of newspapers reach their print and digital sales goals through New Subscriber Acquisition, Retention and Inbound Customer Service.

VoicePort

Silver
VoicePort is Your Partner in Automation.

Founded in 2003, VoicePort, LLC provides automated, customizable and integrated communication solutions to newspapers and pharmacies. Headquartered in Rochester, New York, our experienced team of engineers create technologically superior solutions using advanced-speech, mobile and web applications.

For newspapers, VoicePort’s product line includes CircPort®, CircPort Mobile, CircPort Web and Carrier Services, all of which allow newspaper clients to reduce costs by providing multi-channel, cost-effective, personalized communications.

The CLARO™ suite of pharmacy solutions is a HIPAA and PIPEDA compliant patient communications platform that delivers multi-channel, intelligent, interactive communications. These solutions allow for direct patient engagement on behalf of the pharmacy via permission-based outbound calls, text messages, emails or through mobile applications.

VoicePort’s superior solutions are recognized as innovative and highly effective in both the newspaper and healthcare industries. To learn more, visit www.VoicePort.net, or contact us at 585-248-9289.

Wilson Gregory Agency

Gold
Wilson Gregory Agency now represents nearly 800 daily newspapers and 75 distribution companies.Featuring our new business strategy that will become effective in Spring of 2015 combining IC Distribution Agreement processing and payroll administration, 1099 compliance. Insurance Protection, (IC’s are not covered by Worker’s Comp). Additionally, you will have access to legal and consulting services and data storage.Contact us at info@wilsongregory.com and we will help you solve your Contractor problems.

Zinser Law Firm

Reception Sponsor
The Zinser Law Firm, P.C. Mission Statement:“To deliver ethical and quality legal services to quality clients in a business-like and profitable manner in an environment where everyone can have fun and contribute to his or her personal growth.”Our firm does more than merely handle your EEOC charge, unfair labor practice charge, or arbitration case.

We develop short-range and long-range strategies focusing on building a team to accomplish specific objectives.We sincerely hope that our years of experience exclusively representing management clients across the country make The Zinser Law Firm, P.C. an excellent value for the services rendered.

American Soltions for Business

BestBingoPromo.com specializes in promotions for newspapers. For over 17 years we have been helping newspapers boost circulation and single copy sales as well as increase ad revenue and reader engagement through our bingo promotions. We understand the challenges newspapers are facing today and work with you to tailor the bingo game especially for you and your market. Newspapers all over the world have benefited from this fun, interactive, and revenue generating promotion.

Barden Circulation

Barden Circulation Inc. is a national sales & marketing kiosk/event company. We specialize in kiosk sales & event sales through our retail/grocery and special events promotions. We are a full service company from point of sale, collection and credit card verification process. We come with over 20+ years of experience with newspapers from around the country, coast to coast.

Bloush

The advantages of digital automation and digital technologies.Mixing sales with circulation to boost companies profits. Power of local data and real time tracking of area consumers. Why daily deals are dying and so are your profits

The coupon industry and rewards. How things are changing for you. Owning real time track-able data over giving it away or buying data. Turning your customers in to your advertisers daily. Building a local and regional market place with a brand. Branding and community values. Automated referrals become big profits. Creating alliances and affiliates to increase a larger circulation delivery. Winning over the younger generations. I can come up with a lot of options. Is your circulation department working with the outside advertising sales?

Brainworks

We are a leading provider of circulation, advertising and CRM systems to newspaper publishers in North America. Brainworks provides complete distribution (carrier, single copy, and mail), customer service and sales & marketing functionality. Brainworks is the only vendor to offer embedded MapInfo mapping technology providing user interaction with routes and the elimination of old-style routing tables. Brainworks offers hybrid subscriptions providing support for print, digital and combo subscriptions.

Chatterbox - Innovative System Design

Interactive Voice Response™ (IVR) or Voice Response Units (VRU) are integrated telephone/computer systems that permit subscribers or advertisers to make customer service requests without the need for live intervention. These systems answer the phones, relay information from the host computer, update the host computer, and follow the same protocols as a live agent.CHATTERBOX™ processes the high-volume easy calls, allowing agents more time to deal with people who require more personalized attention.

Continental Products

We produce plastic packaging for customers throughout the United States. Our product line includes newspaper home delivery supplies, newspaper advertising bags, ice packaging, telephone directory bags, lawn and garden packaging, and other plastic packaging. All of our bags and film are 100% recyclable.Eco-Cycle™ bags are made in the U.S.A. Made with a minimum of 20% post-consumer recycled materials and 100% recyclable.

Custom Business Systems

Custom Business Systems (CBS) is a leading service provider specializing in outsourcing your subscriber/advertiser communication needs: invoices, renewal notices, advertising invoices and direct mail campaigns. CBS uses state of the art technology to give you the ability to communicate unique, targeted messages based on customer data and your specific goals delivered to your customer either in their mailbox or their inbox electronically.

DART - Powered by PCF

Dart is a software platform built by the distribution experts at PCF for its own operations, now available to the industry. Dart offers a fresh approach to a longstanding challenge: deliver print products as fast and as accurately as you can, at the lowest operational cost.

By design, Dart enhances any existing circulation system to create the most all-encompassing distribution management, delivery and routing solution available today. Deliver smarter, visit TrustDart.com.

Editor & Publisher

Editor & Publisher is the authoritative journal covering all aspects of the newspaper industry, including business, newsroom, advertising, circulation, marketing, technology, online and syndicates. Based in Irvine California, the magazine dates back to 1884, when The Journalist, a weekly, was founded. E&P was launched in 1901 and merged with The Journalist in 1907. E&P later acquired Newspaperdom, a trade journal for the newspaper industry that started in 1892. In 1927, E&P merged with another trade paper, The Fourth Estate.

Envision Delivery Systems

Take control of your Single Copy and Home Delivery distribution routes with Route Trax. Route Trax is a simple, efficient, and user-friendly way to run your home delivery & single copy routes. Automate your delivery systems by synchronizing your offline database with your drivers’ mobile device. Quickly and efficiently update route delivery information, and let drivers automatically upload their delivery data directly to a cloud-based or on-premises server to be synchronized with your Circulation System for auditing and billing purposes.

Global Ad Distribution

Global Ad Distribution is the national leader in alternate delivery solutions for the advertising and publishing industries. Global is designed to provide our clients with the most innovative technology and processes available, providing a professional experience from the moment the order is placed through the final delivery... all within a budget that brings profit to the bottom line. Global Ad Distribution is the culmination of years of experience in analyzing, developing and addressing the need the for a truly national alternate delivery expert. Global's experience and track record is unmatched.

Hamilton Circulation Supplies

HAMILTON CIRCULATION SUPPLIES CO. offers the most complete line of Circulation Delivery items and Marketing products in the Publishing Industry. Plastic Bags, Rubber Bands, Motor Route Tubes and Posts, Hot Dots, Canvas Carrier Bags, Display Racks, plus all Point-of-Purchase sales tools.The Mailroom Supply Division sells a variety of Plastic Strapping, Poly Tapes, Twine, Bundle Bags, Bundle Bands, Joggers & Jogger Stands.HAMILTON CIRCULATION SUPPLIES CO. is a 50 Year-old Family business with a reputation for being the “Service Champs”!

ICANON Newzware

Newzware Business System Software – The best performance value in the newspaper industry.Circulation Management, Display & Classified Advertising, General Ledger, Accounts Payable, Payroll, Editorial and Ad Production tools are deployed separately or integrated as a complete business environment.ICANON Services insure a legacy of performance with unequaled personal customer support.

Infinity Customer Care Solutions

Infinity Customer Care Solutions was launched in 2015 from what was previously a telemarketing company – Tel-Start, by expanding our business service offerings and by re-branding these services under the new ICCS banner.ICCS now offers expansive and enhanced customer services that include, among others, a full in-bound call and contact center, answering services, telemarketing, outbound customer retention/collection calls and contacts, social media services, direct mail services, data entry and market data analytics.

Interlink, Inc.

Interlink’s many years of experience with the community newspaper market has grown to include more than 1,500 daily and weekly newspapers.Becoming the most widely used circulation management service was made possible in large measure by our customers recommending us to their publishing colleagues.

Today our clients include key industry leaders such as NNA’s postal guru and Landmark executive, Max Heath, and many current and past elected leaders of state and national publishing organizations.This level of dialogue with the industry has made it possible for Interlink to go well beyond creating and supporting what is today the only USPS-approved circulation-focused service for community newspapers.Interlink’s software-based service makes it possible for a clerk to handle your total circulation—everything from billing a renewal to taking the last penny in postal discounts—all without being either a circulation expert or a postal wizard.Higher productivity, reduced training time and typically stunning postage savings are the immediate payoffs for publishers who choose Interlink.Choosing to establish a continuing service relationship with Interlink guarantees all vital circulation services will be available far into the future.

Kingery Printing Company

At Kingery Printing Company, we are focused on supporting our customers’ efforts to reach, influence and engage their target audience through print. We do so by providing outstanding service, innovative production methods and efficient systems that make producing your next project easy. Our operations and equipment have been fine-tuned to make us one of the most effective printers around at producing and distributing catalogs, publications, books, booklets and pamphlets, as well as folded brochures and commercial marketing collateral of all kinds.

Lyon Enterprises

Circulation Supplies, Premiums and Promotions. Personal consulting and product research for successful promotions in Subscriber Services and Point of Purchase. Our 25th Year in the Newspaper Business.

Mass 2 One

From turnkey projects to integrated programs, mass2one helps news-media companies implement e-marketing and secure online response services into their marketing, sales and service process to grow audience and revenue at a lower cost. From automated subscriber management and classified ad renewal programs to on-demand one-to-one e-marketing sales and service campaigns, mass2one is the industry expert.

NTVB Media

NTVB Media is the leading publisher of TV entertainment and listings magazines, serving over 3 million readers daily. We are the only subscription based publisher that offers custom and local TV program guides. Introducing FREE print and digital entertainment content, ReMIND magazine and the TV NUTT widget for your website! We’re also nutty about digital, which is why we developed TV Nutt.

OSG Billing

OSG is a next-generation technology partner providing integrated, multi-channel electronic and full-color print and mail and customer communications solutions. Through a state-of-the-art processing environment and a solid focus on the overall experience, OSG helps you meet the needs of your subscribers through dynamic invoices and renewals.

Payway - Complete by Edgil

Payway® is the full-service card payment processing company of choice amongst the top newspaper groups in the country.

Products include a unified, cost-effective gateway and merchant account services. The payment gateway features:

• PCI compliant certification
• Automatic Account Updater
• Automated Level III processing
• Hosted payment page with tokenization
• Complimentary use of Payway’s vault technology
• Full spectrum tech support
• Independence to choose your merchant provider
• Point-to-Point Encryption (P2PE) functionality

PDI Plastics

For over 28 years, PDI Plastics has provided exceptional service & quality newsbags for the newspaper industry. Our production capabilities give us the flexibility to provide custom products. No matter what size, color, or type of bag that you need, PDI can make it & stock it in one of our nationwide warehouses. To find out how PDI can help protect your publication, please contact us at:

800-634-0017
Todd Wilson -  sales@pdisaneck.com
484-786-8443
Jim Rowland -  rowlandshampton@aol.com


Routesmart

RouteSmart Technologies offers powerful and scalable solutions for managing the complex challenges of newspaper delivery routing for home delivery and single copy operations. RouteSmart offers two powerful products. RouteSmart Online provides a comprehensive set of tools for managing daily distribution, and RouteSmart for ArcGIS helps solve strategic newspaper delivery routing problems such as realigning routes, Total Market Coverage (TMC), and single-copy distribution planning.

Schermerhorn Bros. Co.

A 120 year old company. We sell industrial, commercial and agricultural packaging products. We handle twine, rubber bands, plastic bags, printed brand bags and baling wire. We have fully stocked warehouses from Philadelphia to Los Angeles so you are never more than a day or two away from delivery.

Steel City

We offer an extensive line of Home Delivery and Single Copy supplies. The Roadruner motor route tube, versa cart in-store display series and Spectrum 80 vending unit are among Steel City’s signature items. The Franklin Display series offers customized point-of-purchase displays that will assist in improving single copy sales. In 2011 we created G.R.A.S.P. (Gaining Readers and Subscribers Program) to aid newspaper marketing efforts. Recognized by P.A.G.E. with President’s Award for service and “Platinum Supplier” status since program’s.

Subscription Services North, Inc.

Subscription Services North Inc. specializes in Prepaid sales calling Active and Former Subscribers. Stable sales teams are the key to making more prepaid sales than other telemarketers. My sales presentations are written around selling EZ Pay and longer terms which means a higher quality orders, higher retention rates, and less work for you.

TCN Broadcasting

TCN is the web-based, online dialing tool that hundreds of newspapers use to save money and boost productivity by calling their subscribers fast and affordably with professional, interactive voice messages. Newspapers use TCN retention and information solutions to instill within customers the value you place in their subscriptions and to resolve certain subscription ending situations.

TEAK Software, Inc.

Whether you are a newspaper publisher or an independent newspaper distributor or a wholesaler of newspapers, Teak Software can help. In these cost-conscious times, attention to the details that drive profitability is critical. Delivering newspapers is a complex task and a comprehensive system that has integrity and controls and auditability is an essential tool to manage the bottom line. Teak Software offers a proven system that is flexible in design to adapt to your operating environment. It is "cloud" based so no big investment in software or hardware is required and the Teak support staff can make conversion painless.

TeleReach, Inc.

TeleReach, Inc. has provided high quality new starts and customer service support to the newspaper industry for over 20 years. Our only business is the newspaper business. Our customer service centers focus on exceptional customer experience. Our sales departments focus on high quality, prepaid starts and retention campaigns. If you need to the call answered or the call made by a US based newspaper professional, call TeleReach, Inc.

The Pisa Group

The Pisa Group is the newspaper industry’s largest and leading outsourced telecommunications company representing hundreds of newspapers reach their print and digital sales goals through New Subscriber Acquisition, Retention and Inbound Customer Service.

Turnkey Solutions, Inc.

Our FULL SERVICE offerings allow our clients to save time AND money by drastically decreasing the number of vendors they have to deal with to get the results they demand.

Our EXPERIENCE in a wide range of verticals allow us to offer CREATIVE and UNIQUE campaigns that our clients say they can't find anywhere else.

Custom built, unique offerings found EXCLUSIVELY at TKS is just one of the many BENEFITS of partnering with our team of CALL CENTER EXPERTS.

VoicePort

VoicePort is Your Partner in Automation.

Founded in 2003, VoicePort, LLC provides automated, customizable and integrated communication solutions to newspapers and pharmacies. Headquartered in Rochester, New York, our experienced team of engineers create technologically superior solutions using advanced-speech, mobile and web applications.

For newspapers, VoicePort’s product line includes CircPort®, CircPort Mobile, CircPort Web and Carrier Services, all of which allow newspaper clients to reduce costs by providing multi-channel, cost-effective, personalized communications.

The CLARO™ suite of pharmacy solutions is a HIPAA and PIPEDA compliant patient communications platform that delivers multi-channel, intelligent, interactive communications. These solutions allow for direct patient engagement on behalf of the pharmacy via permission-based outbound calls, text messages, emails or through mobile applications.

VoicePort’s superior solutions are recognized as innovative and highly effective in both the newspaper and healthcare industries. To learn more, visit www.VoicePort.net, or contact us at 585-248-9289.

Wilson Gregory Agency

Wilson Gregory Agency now represents nearly 800 daily newspapers and 75 distribution companies.Featuring our new business strategy that will become effective in Spring of 2015 combining IC Distribution Agreement processing and payroll administration, 1099 compliance. Insurance Protection, (IC’s are not covered by Worker’s Comp). Additionally, you will have access to legal and consulting services and data storage.Contact us at info@wilsongregory.com and we will help you solve your Contractor problems.

Business Partner Set-up

12:00 PM 05:00 PM Grand Ballroom (Salons A,B,C & D)

Business partners are able to begin setting up their booths by noon. As the evening reception is at 5:30PM in the exhibition hall, we ask that all business partners complete their set-up by 5:00PM.

Not to worry, if you are unable to be set-up by 5:00PM on Saturday, you can complete the set-up on Sunday morning between 7:00 - 9:00AM as well.

Registration Opens

03:00 PM 05:00 PM Grand Ballroom Foyer

Registration opens at 3:00PM until 5:00PM on Saturday.  For those unable to check-in on Saturday, the registration desk remains open on Sunday as well.

Welcome Reception For Attendees & Business Partners

05:00 PM 06:30 PM Grand Ballroom (Salons A, B,C & D)

For those arriving on Saturday, come join us for a welcome reception complete with two FREE drink tickets and  outstanding networking opportunities.  It runs from 5:00-6:30PM allowing plenty of time to network and then hit the town for a great St. Louis dinner.

TCN Broadcasting Buffet Breakfast

07:00 AM 08:30 AM

Registration Open

07:30 AM 10:00 AM Grand Ballroom Foyer

Opening & Welcome

08:30 AM 08:45 AM Grand Ballroom (Salons E,F,G & H)

Speakers

Welcome to St. Louis

08:40 AM 08:50 AM Grand Ballroom (Salons E,F,G & H)

Opening Session - Executive Panel

08:50 AM 09:30 AM Grand Ballroom (Salons E, F, G & H)

First it was Y2K.  Then it was where would we be as an industry in 2010?  Then is was where would we be as an industry be in 2020?  Well, 2020 is right around the corner and the landscape had changed dramatically over the past 5 years, how will it change in the next 3-5 years?  

This fast paced session is a must attend! Listen as industry thought leaders Ian Caso, General manager of the Post-Dispatch, Michael Otero, of the New York Times Lon Haenel of the Rockford Register ackle some of the issues surrounding the current media landscape and the ongoing media and industry transformation.

What is the future of our industry? What is the future of the circulation/audience departments? What are the trends we may have missed in the past and what can we change moving forward. This session is sure to spark ideas and creative thinking as you hear from these high-level industry executives.

Speakers

Print is not Dead - Home Delivery Service Beyond CPM

09:30 AM 10:15 AM

A discussion focused on the importance of home delivery service to existing print subscribers as a key driver of retention. While overall CPM is a critical measure, certain key performance indicators have a greater impact in leading to subscriber churn. This presentation will delve into the topic of home delivery service beyond CPM in a collaborative discussion aimed at highlighting best practices for overcoming the mutual obstacles we face.  

Michael Otero, who began his career at The New York Times as a summer intern, has held various home delivery, single copy, and back office positions during the course of his 21-year career. He is excited to engage members across our industry in discussing how we can best share and coordinate ways to achieve our mutual goal of improving home delivery service to print subscribers as a means of increasing retention. Michael is an avid sports fan who resides in Queens, NY, with his wife and three children.







Speakers

Networking w/Business Partners

10:15 AM 11:00 AM Grand Ballroom (Salons A, B, C & D)

Future of the Audience Department Panel

11:00 AM 11:45 AM Grand Ballroom (Salon E, F, G & H)

No one will argue that the circulation and audience frontier has undergone massive changes over the past few year.  Likewise, no one seems to debate that the changes we have seen are only the beginning.  

Join Eric Wynn of the Oklahoman, Dave Mapel of the News-Press and John Quaintance of Sandusky Newspapers as they discuss where the all this change will lead us? What can we be doing to better prepare for the continued escalation of change?  Join us as we listen to the thoughts of many of the industry's thought-leaders on this topic. Listen as many of your peers share their thoughts on this and many other questions that we all have regarding the future of the circulation and audience departments as we know them today.

Speakers

Single Copy Magic in Today's Challenging Environment

11:45 AM 12:30 PM Grand Ballroom (Salon E, F, G & H)

With all the changes in the circulation arena over the past few years, no area has seen more of an impact than has Single Copy. Some might suggest that we alter the name of this session to Single Copy Madness.

Join Tom Hamilton and Jim Smith with a combined total of over 55 years serving the newspaper industry! This magical duo will share "from the field" examples of many successful single copy promotions, strategies, partnerships, and display positioning.

Single Copy isn't dead, it is changing! See how you might be able to benefit from the Single Copy transformation that we are experiencing throughout the industry.



Speakers

Power Lunch

12:30 PM 01:30 PM

Breakout #1 - Scan Based Trading Legal Issues

01:30 PM 02:20 PM Salon 1

The legalities of the industry are always changing.  This session deals with the changes, potential changes and the legal issues surrounding scanned based trading.  A must for those involved heavily with the Single Copy world and scanned based trading.  

Speakers

Breakout #1 - Improve Delivery Performance & Relieve Delivery Pain

01:30 PM 02:20 PM Salon 2

In the twisting landscape of print media, Dart distribution software is the new alternative, providing fast acting, comprehensive relief from a variety aches and pains, including the challenges of retaining subscribers, regulating operational costs, producing intelligent and flexible routing solutions, and satisfying the needs of growing specialty segments, such as alternative product delivery and micro zoned TMC solutions.

Dart is an intuitive cloud-based software platform built by PCF in collaboration with its uniquely qualified “boots on the ground” operational team.Tested, proved and at the heart of PCF’s own distribution operations, Dart is the most all-encompassing distribution management, delivery and routing solution on the market today.With 24/7/365 support, Dart provides publishers and distributors with the visibility, insights and tools to streamline operations and deliver smarter.

Get relief.Join us to learn how Dart can take much of the pain out of your distribution/delivery operation.

Speakers

Breakout #1 - Gannett's Insider Program Presentation

01:30 PM 02:20 PM Salon 3

“Subscriber Loyalty”, isn't just a new buzzword, it is should be the #1 target of every audience department in the industry.  Listen as Consumer Sales & Marketing manager, Joesph Suttner, of Gannett Wisconsin explains the in's and out's of their program that engages subscribers with our brand through exclusive deals, events and extras.  A can't miss session meant to stimulate the mind and your thinking.

Speakers

Breakout #1 - TBD

01:30 PM 02:20 PM Salon 4

Breakout #2 - Wilson Gregory Agency

02:20 PM 03:10 PM Salon 1

Newspaper and their outsourced Distribution Company partners are likely at-risk without using WGA’s Warehouse/Loading Dock/DC Rider. How do you minimize this risk?

Commercial General Liability companies now insist that people under contract performing “work related” activity are Employees and should be covered under Worker’s Comp. Do you want to change?

Quick summary of creating “arms-length” relationship with IC’s by using an A-rated third party for payroll, 1099 compliance.

Breakout #2 - Email Marketing Success Roundtable

02:20 PM 03:10 PM Salon 2

EMAIL MARKETING SUCCESS ROUNDTABLE
Sponsored by mass2one e-marketing

Panel:
Angie Lyons, Digital Marketing Manager, Gatehouse Media
John Quaintance, Circulation Director, Sandusky Newspapers
Mary Yero, Circulation Director, Sun Coast Media Group
Scott Stines, President, mass2one e-marketing (moderator)

See the top performing subscriber acquisition email campaigns and learn how newspapers are automating touch points to increase retention and auto pay conversion at a lower cost.Join us as we share and discuss best practices for Circulation email marketing including:

  • -Building and maintaining a consumer opt-in email database
  • -Successful campaigns; acquisition, retention, service, engagement, billing
  • -Share results: delivery, open, click through, conversion and CPO

Speakers

Breakout #2 - Facebook & Social Media

02:20 PM 03:10 PM Salon 3

Social media isn't going away, in fact it is growing platform where many of your subscribers and non-subscribers reside. Additionally, it has become truly dominant player in the overall media and online atmosphere. Ignoring this power juggernaut puts your department at risk.

Join other attendees as Dave Maple discusses how they use social media at their newspapers through single copy, carrier recruitment, subscription sales and much more. We will go so far as to show you how easy it is to build an ad on Facebook, post and boost your ads to maximize your efforts.

Speakers

Breakout #2 - TBD

02:20 PM 03:10 PM Salon 4

Networking w/Business Partners

03:10 PM 03:45 PM Grand Ballroom (Salon A, B, C & D)

Breakout #3 - Automated Subscriber Retention Initiatives That Work!

03:45 PM 04:30 PM Salon 1

TCN is not a robocall company.

TCN is a self-service, full spectrum, cloud-based communication platform that allows for direct communication with your subscribers.

Use your TCN account for all the following:

  • Retention Calls
  • IVR
  • Interactive Emails with HTML
  • Database Management System
  • SMS Texting
  • Full-Service Call Center Platform

Stop juggling multiple vendors that make you conform to their products, make getting support seem like torture, require you to maintain your own IT staff for the system, charge premium fees for simple services you could do yourself with the right support. You can partner with one highly respected, responsive, flexible, inexpensive provider for many of your customer communication tools.

Join this breakout session with TCN to discuss how TCN can fit your business and your budget and adapt to the ever-changing environment you manage.

Speakers

Breakout #3 - RouteSmart User Group Discussion

03:45 PM 04:30 PM Salon 2

Join RouteSmart Technologies as Christy Post and Lindsay Ringgold offer powerful and scalable solutions for managing the unique and complex challenges of newspaper delivery. This session will highlight the newest RouteSmart Online release, as well as introduce RouteSmart Online: Advanced.

For the first time, RouteSmart Online: Advanced provides access to RouteSmart Technologies' proprietary algorithms outside of a traditional desktop application, continuing innovation thru greater access to the tools needed for route restructuring: from minor tweaks to major overhauls.

Additionally, Route Health Score will be discussed: How it is calculated and why it’s important for distribution operations to understand both what their score is and what it means from a cost-savings perspective!


This session will be a great opportunity for both current and prospective clients to sample the new and leading-edge ideas that the RouteSmart team has been working on.

Breakout #3 - Customer Service / Home Delivery

03:45 PM 04:30 PM Salon 3

Join Eric Wynn as he will speak on importance of customer service and home delivery. This is a user session as Eric will facilitate an open discussion with attendees regarding the best ideas and industry practices.  Eric will also touch on some of the strategies that they incorporate at The Oklahoman to improve their subscriber touch points, and also what the revenue impact of poor service can be on your bottom line.




Speakers

Breakout #3 - TBD

03:45 PM 04:30 PM Salon 4

Breakout #4 - Single Copy: Increase Sales & Streamline Operations

04:30 PM 05:15 PM Salon 1

Single Copy: increase sales & streamline operations

Learn how companies:
  • 1)Increase sales
  • 2)Reduce returns
  • 3)Allow circulation managers to become more productive
  • 4)Reduce pay-on-scan “shrink”
  • 5)Reduce manual data entry
  • 6)Increase profitability of low-volume outlets
  • 7)Optimize carrier performance
  • 8)Manage multiple newspaper operations from a single office

Speakers

Breakout #4 - American Solutions for Business

04:30 PM 05:15 PM Salon 2


Join American Solutions for Business as they discuss five (5) methods  you can use at your newspaper to win with a "Newspaper" bingo promotion!  This strategy has staying power and is a proven success as newspapers from all across the United States continue to come back again and again to take advantage of the massive benefits associated with the bingo promotion.  You won't be disappointed!

Speakers

Breakout #4 - Death of a Retention Timeline

04:30 PM 05:15 PM Salon 3

Reinventing Subscriber Communication
Make no mistake, communicating with our current subscribers has never been more important than it is today. Join Angie Lyons of Gatehouse Media as she shares how Gatehouse Media has reinvented the communication process with subscribers throughout their life-cycle with email customer journeys.

Speakers

Breakout #4 - TBD

04:30 PM 05:15 PM Salon 4

Zinser Law Reception

05:30 PM 09:00 PM

Come join us in a great networking and relaxing reception.  Spend time meeting the business partners and fellow attendees while enjoying some light snacks and drinks.

Routesmart Buffet Breakfast

07:00 AM 08:30 AM

Legal Issues - Mike Zinser

08:30 AM 09:30 AM Grand Ballroom (Salon E, F, G & H)

Join us on Monday morning for the always great session of Mike Zinser. Mike will bring us up to date on the latest happenings in the legal world as it relates to the news-media industry.

Whether it is independent contractor issues, cross-ownership discussions, union and labor updates or simply obtaining a better understanding of the current legal environment, one will come away from the session with much of the information needed to operate more legally effectively in their markets.

Imagining, Testing, and Building - Digital Innovation for Today's News Organization

09:30 AM 10:15 AM Grand Ballroom (Salon E, F, G & H)

If you're charged with growing your organization's consumer revenue, you won't want to miss a moment of this. Learn a few simple techniques to make serious changes in how you market your brand online. Make your digital storefront more profitable by increasing your average ticket value, create engagement and stickiness to drive purchase conversions, optimize consumer segments, and leverage your brand to pull in more consumers who become loyal customers. If you want more out of digital while preserving your print dollars, in just 45 minutes you will take home big ideas to drive serious dollars to your digital bottom line.

Speakers

Networking w/Business Partners

10:15 AM 11:00 AM Grand Ballroom (Salon A, B, C & D)

What is the Future of our Industry

11:00 AM 11:45 PM Grand Ballroom (Salon E, F, G & H)

This presentation looks at the state of the industry and what steps a newspaper might take to not just survive, but to thrive in the years ahead. If you don't take kindly to change and innovation, this session probably isn't for you.

We will look at the many options a newspaper has to survive by growing revenue, reducing expenses and being creative. It will open you eyes to new ideas and new ways of thinking in what is otherwise a very traditional world. 

John brings a new look at the topic having spent nearly 30 years in the industry before leaving the industry to lead the revitalization efforts in Muskogee, OK.






Speakers

Lunch & Check-Out

11:45 AM 01:00 PM

The Social Media Trinity

01:00 PM 01:45 PM Grand Ballroom (Salon E,F,G & H)

Thriving in the social media space isn't just a nice thing to do, it is a must in today's media environment to stay in the game.  In this session, Zack will discuss the 3 things you need to focus on to be successful with social media.

Whether spending your time on organic or paid social, these principles are key for attracting new subscribers, retaining existing subscribers, and powering successful events and promotions.

You don’t have to spend a lot of money on Social if you understand the principles, the current landscape and the psychology behind social media. But when you do have a budget to work with, make sure you are taking advantage of your spending to drive successful outcomes.

Speakers

30 Great Ideas in 60 Minutes

01:45 PM 02:45 PM Grand ballroom (Salon E, F, G & H)

Mega Summit Central Wrap-up

02:45 PM 03:00 PM Grand Ballroom (Salon E,F,G & H)

Speakers